At Writing with Purpose, we believe in the transformative power of journalling and creative writing. We’ve seen firsthand the difference our products and services can make in people’s lives, and we stand behind them 100%. If something isn’t working for you, we’re here to help.

Here’s how we can help:

Printed Products

Returns for Defective Items

If your item arrives damaged or defective, we’re happy to accept a return.

In the first instance, it may be better to send us photographs and a description of the defect so we can assess the issue and potentially send a replacement.

If this is not an option, please return it in the original packaging.

Once we’ve received the item and confirmed the issue, we’ll process your refund within seven working days.

As a small business, we’re unable to cover return postage costs at this time, but we’re actively exploring options like prepaid return labels to make this process even smoother for you.

Exchanges

To exchange an item, please return it to us unused and undamaged in its original packaging. Include a note with your name, order number, and the item you’d like in exchange. Once we receive your return, we’ll process your replacement within seven working days and keep you updated every step of the way.

As a small business, we’re unable to cover return postage costs at this time, but we’re actively exploring options like prepaid return labels to make this process even smoother for you.

On-Demand & Live Journalling Courses

Guarantees

If you’re not completely satisfied with your journalling experience, we offer a full refund or a credit towards another course of your choice. Just email us within 30 days of your purchase (or the last session for live courses) with your name and order details, and we’ll process your request within seven working days.

We’ll ensure your details are removed from our systems and process your request promptly.

If you have any questions or need assistance, please reach out to us at hello@writingwithpurpose.co.uk. We’re here to help and would love to hear from you.